Best Practices Event of the Year

The conference brings together senior executives and business leaders from leading organizations. Hear varied perspectives from some of the best thought leaders and industry experts in the marketplace.

This year’s theme, “Redefining World-Class Performance,” will share critical keys on how to transform your business services functions – including cost and benefit drivers that are the basis of the total value of digital transformation, empirical digital value metrics and real-world examples of value realization.


Agenda

  • Welcome

    May 13, 2019

  • Day 1

    May 14, 2019

  • Day 2

    May 15, 2019

  • 02:00 PM - 06:00 PM
    Business leaders and functions place an increasing demand on GBS to adopt digital technologies and create a more agile organization to support business needs. As digital technologies offer many new opportunities, but equally challenges GBS leaders need to change from a labor arbitrage focused to customer-centric delivery model. In this interactive workshop participants will learn from The Hackett Group’s research and insight, in discussions with peers. The workshop will feature our approach to adopting innovation in GBS, facilitated by experienced GBS advisors.
    Global Business Services
    Where
    Trippe Room

  • 04:00 PM - 06:00 PM
    Human Resources
    Where
    Hope Room III

  • 08:00 AM - 08:15 AM
    Where
    Windsor Ballroom CDE

  • 08:15 AM - 09:00 AM
    Where
    Windsor Ballroom CDE

  • 09:00 AM - 10:00 AM
    Where
    Windsor Ballroom CDE

  • 10:30 AM - 11:15 AM
    Unisys was faced with an aging infrastructure, a demand for new technologies and extreme pressure to reduce costs. In 2017, they benchmarked the company’s IT practices against world class. The results set the course for their secure digital transformation. With no budget, they self-funded their transformation and exceeded their operating plan targets. Today, IT is a Unisys business partner, building innovative solutions to solve business problems instead of just running IT. In 2018, Unisys was a CIO 100 award recipient. Upinder Phanda will discuss the people, process, technology, and financial aspects of secure digital transformation and how he has changed the role of IT at Unisys.
    IT
    Where
    Windsor Ballroom CDE

  • 11:15 AM - 12:00 PM
    Human Resources
    Where
    Windsor Ballroom CDE

  • 13:00 - 13:45 (01:00 PM - 01:45 PM)
    Global Business Services
    Where
    Windsor Ballroom AB

  • 13:00 - 13:45 (01:00 PM - 01:45 PM)
    Global Business Services
    Where
    Hope Room

  • 13:00 - 13:45 (01:00 PM - 01:45 PM)
    IT
    Where
    Trippe II & III

  • 14:00 - 14:45 (02:00 PM - 02:45 PM)
    Where
    Windsor Ballroom AB

  • 14:00 - 14:45 (02:00 PM - 02:45 PM)
    EPM
    Where
    Hope Room

  • 14:00 - 14:45 (02:00 PM - 02:45 PM)
    Where
    Trippe II & III

  • 15:15 - 16:00 (03:15 PM - 04:00 PM)
    Procurement
    Where
    Windsor Ballroom CDE

  • 08:00 AM - 08:45 AM
    Where
    Hope Room

  • 09:00 AM - 10:00 AM
    Finance
    Where
    Windsor Ballroom AB

  • 09:00 AM - 10:00 AM
    Procurement
    Where
    Hope Room

  • 09:00 AM - 10:00 AM
    EPM
    Where
    Trippe II & III

  • 09:00 AM - 10:00 AM
    Human Resources
    Where
    Trippe I

  • 09:00 AM - 10:00 AM
    IT
    Where
    Barclay Room

  • 10:15 AM - 11:00 AM
    Finance
    Where
    Windsor Ballroom AB

  • 10:15 AM - 11:00 AM
    Compass Group, a leading food service and support company, is leveraging the power of analytics to optimize its labor productivity. Monica Miller will share the company’s strategic payroll transformation journey, including its change management methodology to drive sustainable results. Specifically, she will describe how the company is using analytics to eliminate unnecessary labor expense, reducing labor as a percentage of revenue. She will also spotlight results to date and lessons learned.
    Human Resources
    Where
    Trippe II & III

  • 11:30 AM - 12:15 PM
    In this session, Patrick Goris will share the finance transformation journey at Rockwell Automation over the past 10 years. He will discuss the guiding principles of the strategy, as well as the company’s efforts to centralize, standardize, automate, and simplify activities and processes. He will also describe the importance of a common enterprise resource planning system and technology as part of the transformation. Patrick will comment on benefits achieved, as well as lessons learned and next steps.
    Finance
    Where
    Windsor Ballroom CDE

  • 12:15 PM - 01:00 PM
    Global Business Services
    Where
    Windsor Ballroom CDE

Our Speakers

Erin Champlin

Erin Champlin

Vice President, Global Services, Johnson & Johnson
John DeLaurentis  

John DeLaurentis  

Head of Program Solutions, ASRC Federal
Patrick Goris 

Patrick Goris 

Senior Vice President and Chief Financial Officer, Rockwell Automation 
Lynn Metrulas

Lynn Metrulas

Head of Global Sourcing, Agilent Technologies
Monica Miller

Monica Miller

Vice President, Payroll Services and Labor Analytics, Compass Group

What You Can Expect to Learn

Our unique program, built on case studies of top-performing companies, examines how world-class organizations reduce costs and create added value.

The conference showcases the experiences of senior business executives in finance, human resource, information technology, procurement, supply chain and global business services as well as insight from The Hackett Group’s more than 16,500 benchmarking engagements and our work with more than 5,900 leading businesses.


Top Reasons to Attend

Immediate return on investment. Learn about cost-saving technologies, ways to expand your delivery capabilities, and real-world examples that yield actionable next steps – including smart automation approaches.

Leverage the experience of your peers. Our conference provides ways to learn from others’ practical experiences, including case studies and ample opportunities to network with colleagues.

Access the full breadth of research and expertise. Obtain relevant research from The Hackett Group, including the latest data, metrics and models aligned with your job function.

Excellent value for the level of intensive education. Take advantage of more than 10 hours of practitioner sessions and 10 hours of networking with thought leaders and colleagues.

Unplug and get inspired. Getting out of the office lets you focus on tough problems in the most efficient way possible – fully immersed in an expertise-rich, how-to environment.


Hurry Up!

Last year our tickets sold fast so don’t miss. Conference will start in

Location

Location

InterContinental Buckhead Atlanta

3315 Peachtree Road,
Atlanta, GA 30326, USA