Agenda

  • Welcome

    May 13, 2019

  • Day 1

    May 14, 2019

  • Day 2

    May 15, 2019

  • 02:00 PM - 06:00 PM
    Business leaders and functions place an increasing demand on GBS to adopt digital technologies and create a more agile organization to support business needs. As digital technologies offer many new opportunities, but equally challenges GBS leaders need to change from a labor arbitrage focused to customer-centric delivery model. In this interactive workshop participants will learn from The Hackett Group’s research and insight, in discussions with peers. The workshop will feature our approach to adopting innovation in GBS, facilitated by experienced GBS advisors and peer companies.
    Global Business Services
    Where
    Trippe Room

  • 04:00 PM - 06:00 PM
    Grab a libation, meet and greet other HR attendees, and engage in a lively group discussion on the key trends and issues impacting HR leaders today. Franco Girimonte will lead a discussion on what HR organizations can do to respond to the key challenges and opportunities they face in today’s environment, including findings from The Hackett Group’s key issues research. David Turetsky will lead a discussion on how organizations can use data and insights to make smarter business and people decisions. He will share insights from real-world examples using analytics to solve practical problems facing HR and business.
    Human Resources
    Where
    Hope Room III

  • 08:00 AM - 08:15 AM
    Where
    Windsor Ballroom CDE

  • 08:15 AM - 09:00 AM
    Johnson & Johnson is a multinational consumer, pharmaceutical, and medical devices company, with over 140,000 employees across more than 265 operating companies in more than 70 countries. A company of enduring strength – credited partly to its consistent management approach – Johnson & Johnson has embarked on a transformation journey to ensure it is well prepared for the rapidly evolving healthcare environment and increasingly digital world of health technology. In her keynote address, Erin Champlin will share how Johnson & Johnson is building agility, accountability and excellent service to deliver healthcare to one billion patients, customers and consumers every day. She will highlight how technology, operational agility and excellence in execution are transforming the way shared services supports the mission of blending heart, science and ingenuity to profoundly change the trajectory of health for humanity.
    Where
    Windsor Ballroom CDE

  • 09:00 AM - 10:00 AM
    Digital disruption is reshaping business, forcing companies to rethink their operating model and raise the performance bar. In this session, Jason Balogh and Dave Sievers provide insight on how digital is redefining world-class performance for business services functions, improving agility and fostering continuous innovation. The presentation will showcase how companies are modernizing technology and data architectures, upgrading talent, establishing specialty teams, and developing new ways of working to capitalize on the digital opportunity and responding to its challenges. Chris and Dave will also share insight on how to define a path to the successful transition to a digital operating model.
    Where
    Windsor Ballroom CDE

  • 10:30 AM - 11:15 AM
    Unisys was faced with an aging infrastructure, a demand for new technologies and extreme pressure to reduce costs. In 2017, they benchmarked the company’s IT practices against world class. The results set the course for their secure digital transformation. With no budget, they self-funded their transformation and exceeded their operating plan targets. Today, IT is a Unisys business partner, building innovative solutions to solve business problems instead of just running IT. In 2018, Unisys was a CIO 100 award recipient. Upinder Phanda will discuss the people, process, technology, and financial aspects of secure digital transformation and how he has changed the role of IT at Unisys.
    IT
    Where
    Windsor Ballroom CDE

  • 11:15 AM - 12:00 PM
    After leading business and information system transformations at Sara Lee, AdvancePierre and Tyson Foods, April Darre will share her “recipe” for success for successfully implementing business improvement programs founded upon enhanced method to more accurately model and forecast future results. During this discussion, she will review her experiences and analytic topics such as product and customer profitability, pricing effectiveness, and commodity impact modeling. April will also discuss the lessons learned and the do’s and don’ts to be successful.
    Where
    Windsor Ballroom CDE

  • 13:00 - 13:45 (01:00 PM - 01:45 PM)
    Juniper Networks embarked on a journey to evolve its global business services (GBS) organization’s service delivery model and digitally transform its operations. Peter York will highlight the GBS organization’s best-in-class tracks for purchase-to-pay, order-to-cash and record-to-report. This presentation focuses on how the GBS organization puts the quality of the customer experience central to its value proposition, while at the same time achieving 3%-5% annual efficiency gains through Lean, Kaizen and Six Sigma, as well as optimizing its core enterprise resource planning functionality and process automation. He will also discuss the evolution of its workforce working with digital and developing automation skill sets.
    Global Business Services
    Where
    Windsor Ballroom AB

  • 13:00 - 13:45 (01:00 PM - 01:45 PM)
    Agilent Technologies implemented an end-to-end platform to automate its source-to-pay process. Beyond the technology, the company also built capabilities, developed talent, and formalized processes to meet its strategic plan to improve efficiency, effectiveness and user experience. Lynn Metrulas will discuss the tactics employed to implement supplier management, manage acquisitions and drive toward sustainability goals.
    Global Business Services
    Where
    Hope Room

  • 13:00 - 13:45 (01:00 PM - 01:45 PM)
    IT needs help to update talent and recruit and develop new digital skill sets. HR is being asked to streamline operations, propagate digital skills and implement a data-driven workforce strategy for the business. The Hackett Group, along with our strategic alliance partner Ouellette and Associates, believe the two functions can solve their challenges and achieve a digital world-class advantage by aligning their agendas and working together. Our moderators will encourage debate and audience participation as panelists each tell their story of overcoming differences and effective partnering. Participants will also receive our Top 10 list of IT-HR partnership best practices. Moderated by: Scott Holland, Principal, The Hackett Group Dan Roberts, Chief Executive Officer, Ouellette & Associates, and Founder, HR2IT Panelists from ASRC Federal, Charter Manufacturing, Compass Group, and The Home Depot
    IT
    Where
    Trippe II & III

  • 14:00 - 14:45 (02:00 PM - 02:45 PM)
    In this session, Henry Lyles will share McDonald's automation journey, with a focus on its robotic process automation activities. Specifically, he will discuss the organization’s target areas, vendor selection, setup of its center of excellence as well as where and what they are planning to focus on next from a technology and process perspective. Henry will address how the organization addressed challenges it faced as well as critical lessons learned.
    Where
    Windsor Ballroom AB

  • 14:00 - 14:45 (02:00 PM - 02:45 PM)
    Considering moving to an integrated-cloud human capital management (HCM) solution? John DeLaurentis will share ASRC’s journey from an on-premises enterprise resource planning payroll system to an integrated-cloud recruiting HCM and payroll solution. As told by the leader who spearheaded the project from inception through go-live and follow-on optimization, you will learn critical strategies to tackle schedule delays during implementation, limit the impact of turnover during the project, and position the team to deliver on the benefits envisioned for your organization’s journey to the cloud.
    Human Resources
    Where
    Trippe II & III

  • 14:00 - 14:45 (02:00 PM - 02:45 PM)
    In this session, Will Buckley will share CHS’s eProcurement transformation journey to drive greater user and supplier adoption and increase spend coverage. He will discuss how they were able to drive more supplier adoption and spend in the first four months with Coupa than they were able to achieve in the prior three years with their previous system – all while also moving the organization from decentralized, manual processes to one integrated system with simplified, standardized processes.
    Procurement
    Where
    Hope Room

  • 15:15 - 16:00 (3:15 PM - 4:00 PM)
    Technology and digitalization technology have always determined the way we communicate, work and learn from each other. Digitalization is adding fundamentally new layers to these essential human practices: convergence and connectivity. This session will explore how new forms of networked collaboration are creating an environment that is not just offering a redefinition of our understanding of learning and development, but more importantly providing a foundation for a new paradigm. You will take away inspiring thought starters for your own future practices and tangible-use cases in global business environments scalable to your specific situation.
    Human Resources
    Where
    Windsor Ballroom CDE

  • 16:00 - 16:45 (4:00 PM - 4:45 PM)
    BD is a global medical technology company that is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. In this session, Kevin Nelson will discuss how the procurement organization is getting closer to the customer by partnering with the business and share its journey to transform from a cost focus to a value focus to remain vital to the business. He will also share practical lessons learned and vision for the future.
    Procurement
    Where
    Windsor Ballroom CDE

  • 17:15 - 18:00 (05:15 PM - 06:00 PM)
    To realize the improvement benefits of digital transformation, organizations need to transform their talent profiles. However, in the face of a significant global talent crunch, organizations no longer rely primarily on acquiring these new skills. Instead, they must reskill existing staff, equipping them to handle new responsibilities such as working in agile ways, programming robots and managing a virtual workforce, integrating and analyzing data, and measuring and improving processes. This session will also showcase The Hackett Institute’s Certified GBS Professionals, Certified Enterprise Analytics Professionals and continuous learning programs, including master classes in robotic process automation and working capital management.
    Finance
    Human Resources
    Global Business Services
    Operations
    EPM
    Where
    Hope Room

  • 17:15 - 18:00 (05:15 PM - 06:00 PM)
    The innovations in technology over the last decade have truly revolutionized how individuals pay and get paid today. It is time to bring that experience – with the required controls and security – to the business world. In this session, Adam Alphin outlines the patterns and best practices customers can adopt to digitize purchasing, accounts payable (AP) and payments. Adam details how a data-driven payments strategy can help customers comprehensively automate and pay all their AP spend worldwide. He specifically discusses the innovations in virtual cards, digital checks and cross-border payments that can be utilized by customers, suppliers, employees and the gig economy workforce in business-to-business transactions like they would in their personal lives.
    Where
    Trippe II & III

  • 17:15 - 18:00 (5:15 PM - 6:00 PM)
    Imagine a world where 100% of spend data is visible. What if we said achieving this utopian world is possible? Meet Procuretopia – where procurement organizations thrive and 100% of spend data is captured. Want to learn how to achieve Procuretopia? Join us for cocktails at our interactive session featuring Mike Pierson, presales manager for North America at Basware, as he discusses the key themes to achieve procurement bliss, including how to create a positive spend culture, design an intuitive buying experience, close the gap between procurement professionals and buyers, and stay agile in the everchanging procurement landscape.
    Where
    Trippe I

  • 08:00 AM - 08:45 AM
    Digital disruption has redefined world-class performance for business services functions. In this session, The Hackett Group’s latest selling, general and administrative expense (SG&A) world-class performance metrics will be shared, including the quantified results organizations can expect to realize from digital transformation. In addition, Anthony and Murray will showcase The Hackett Group’s continuous transformation platform, Quantum Leap™, which digitizes benchmarking, ongoing measurement and initiative tracking processes – the foundation for any successful transformation effort.
    Where
    Hope Room

  • 09:00 AM - 10:00 AM
    Finance leaders need to develop new competencies and commit resources to realize the potential of digital transformation. Knowing where, and how, to unlock digital value is imperative. In this session, Sherri Liao and Nilly Essaides will discuss the digital pillars that finance organizations should consider as they continue their transformational journey to become truly insight-driven and customer-centric. Specifically, they will discuss deploying new technologies, blending a digital and traditional workforce, and creating an omnichannel stakeholder experience.
    Finance
    Where
    Windsor Ballroom AB

  • 09:00 AM - 10:00 AM
    Procurement leaders need to develop new competencies and commit resources to realize the potential of digital transformation. Knowing where, and how, to unlock digital value is imperative. In this session, Christopher Sawchuk will discuss the digital pillars that procurement organizations should consider as they continue their transformational journey to become truly insight-driven and customer-centric. Specifically, he will discuss deploying new technologies, blending a digital and traditional workforce, and creating an omnichannel stakeholder experience.
    Procurement
    Where
    Hope Room

  • 09:00 AM - 10:00 AM
    Executives need to develop new competencies and commit resources to realize the potential of digital transformation. Knowing where, and how, to unlock digital value is imperative. In this session, Kris Murphy and Greg Robinson will discuss the growing business imperative to apply the principles of advanced analytics throughout the enterprise as organizations continue their transformational journey to become truly insight-driven. Specifically, they will focus on applying emerging trends in advanced analytics to improve business performance and the importance of building the analytics knowledge of business professionals across the enterprise.
    EPM
    Where
    Trippe II & III

  • 09:00 AM - 10:00 AM
    Human resources (HR) leaders need to develop new competencies and commit resources to realize the potential of digital transformation. Knowing where, and how, to unlock digital value is imperative. In this session, Max Caldwell and Arbin Smith will discuss the digital pillars that HR organizations should consider as they continue their transformational journey to become truly insight-driven and customer-centric. Specifically, they will discuss deploying new technologies, blending digital and traditional HR staff skills, moving from foundational to advanced analytics capabilities, and transitioning to a new HR organizational structure and roles.
    Human Resources
    Where
    Trippe I

  • 09:00 AM - 10:00 AM
    Information technology (IT) leaders need to develop new competencies and commit resources to realize the potential of digital transformation. Knowing where, and how, to unlock digital value is imperative. In this session, Rick Pastore will discuss the digital pillars that IT organizations should consider as they continue their transformational journey to become truly insight-driven and customer-centric. Specifically, he will discuss deploying new technologies, blending a digital and traditional workforce, and creating an omnichannel stakeholder experience.
    IT
    Where
    Barclay Room

  • 10:15 AM - 11:00 AM
    Looking to modernize your finance architectural landscape? Mike Polaha will share Johnson & Johnson’s finance system transformation journey as they endeavor to modernize their finance technology landscape by leveraging SAAS/cloud capability, intelligent automation technologies, robust data management tools, and an enterprise performance management platform along with data visualization tools. Mike will share Johnson & Johnson’s finance technology strategic thinking, lessons learned, and the desired outcomes as they continue on their journey to transform and integrate new ways of working within finance.
    Finance
    Where
    Windsor Ballroom AB

  • 10:15 AM - 11:00 AM
    Compass Group, a leading food service and support company, is leveraging the power of analytics to optimize its labor productivity. Monica Miller will share the company’s strategic payroll transformation journey, including its change management methodology to drive sustainable results. Specifically, she will describe how the company is using analytics to eliminate unnecessary labor expense, reducing labor as a percentage of revenue. She will also spotlight results to date and lessons learned.
    Human Resources
    Where
    Trippe II & III

  • 11:30 AM - 12:15 PM
    In this session, Patrick Goris will share the finance transformation journey at Rockwell Automation over the past 10 years. He will discuss the guiding principles of the strategy, as well as the company’s efforts to centralize, standardize, automate, and simplify activities and processes. He will also describe the importance of a common enterprise resource planning system and technology as part of the transformation. Patrick will comment on benefits achieved, as well as lessons learned and next steps.
    Finance
    Where
    Windsor Ballroom CDE

  • 12:15 PM - 01:00 PM
    Boston Scientific, a $9 billion company dedicated to transforming lives through innovative medical solutions that improve the health of patients around the world, was an early adopter of shared services. Focused on service management as a driving force to interconnect their shared services strategy, governance and performance management, they rebranded to global business services (GBS) to help set the stage for further expansion, but this growth was threatened by a change in leadership. Attend this session to learn how with effective internal relationships and a manufacturing background, GBS Vice President Brenda Morris was able to sustain the journey and show even greater value to the businesses served.
    Global Business Services
    Where
    Windsor Ballroom CDE